Your Perfect Practice
Andy is a physiotherapist turned entrepreneur. He opened his first private therapy clinic 12 years ago and currently has 4 therapy clinics in the North West of England. Like all business owners he’s had his ups and downs but by developing great systems, his clinics are now completely self-reliant, and he has turned his attention to helping other therapy business owners to achieve the same goal and find complete business freedom.
Expectation Matching – The Secret to Delivering An Amazing Customer Experience
Practice Growth Hall: Seminar 4 - From the moment a client books and appointment, to walking through your door, they will be building an expectation of your business. If you can guide their expectations to match your service delivery, you can not only enhance the customer experience, but also dramatically increase their future bookings. In this session, we’ll examine specific ‘expectation matching’ techniques which help develop trust, likeability and rapport. And we’ll show you exactly where you can apply these techniques throughout the entire customer journey from the early discovery/awareness stage, through to nurturing the relationship, enquiring about booking and then attending the first appointment. It is a key ingredient in the process of building loyal customers.